Refund and Return Policy

Thank you for shopping at Kynnis. If you are not entirely satisfied with your purchase, we're here to help. Our return policy allows you to take comfort in knowing we stand behind the products we sell.

Return Policy

You have 14 days from the day you received your items to review, and if necessary, return or exchange your purchase from Kynnis. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need to provide the receipt or proof of purchase.

Please note, Kynnis customers are responsible for the return delivery fee, except in cases where the products are missing, damaged during delivery, or incorrect. It's important that you double-check your shipping details, including zip codes and addresses, at the time of checkout to avoid any unnecessary issues.

Non-returnable Items

Please be aware that certain types of items cannot be returned, such as sale items, gift cards, and specially curated sets and kits, along with hazardous materials. If you have questions or concerns about your specific item, please reach out to us.

Unclaimed packages returned to Kynnis due to incorrect or insufficient addresses will not be refunded. Additionally, we do not accept returns for orders refused by customs for any reason, including denial to pay taxes or banned importing items. Once a refused package returns to Kynnis, it will not be reshipped.

Initiating a Return

To initiate a return, please contact us at customersupport@kynnis.com If your return is accepted, we will provide instructions on how and where to send your package. Remember, items sent back to us without first requesting a return will not be accepted.

For any questions regarding returns, please contact us at customersupport@kynnis.com

Damages and Issues

Upon receiving your order, please inspect your items right away. If you find any defects, damages, or if you've received the wrong item, contact us immediately so we can evaluate the situation and make it right.

Refunds

Once we have received and inspected your returned item, we will notify you about the status of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that it may take some time for your bank or credit card company to process and post the refund.

Should there be any delay or if more than 15 business days have passed since we approved your return, please contact us at customersupport@kynnis.com

At Kynnis, we are committed to ensuring the satisfaction of our customers. We appreciate your understanding and adherence to our Refund and Return Policy.