Thank You from Kynnis!

First and foremost, we want to extend our deepest gratitude to you for choosing Kynnis for your Korean skincare needs. Your support is not just a transaction; it's a significant gesture that breathes life into our dreams. As a fledgling business, every order is a big step forward for us, and your trust in Kynnis is immensely appreciated. Supporting us means you are nurturing a small business with a big heart, and for that, we are eternally grateful.

Shipping Policy

Processing Time: We pride ourselves on speed and efficiency. All orders are shipped within 72 business hours after payment confirmation. Please note, this does not apply to pre-orders, which have separate shipping dates. We encourage you to check these dates if your order includes pre-ordered items. 

Shipping Costs: We calculate shipping costs from South Korea to your destination country. To ensure transparency and avoid any surprises, please verify the shipping fee at checkout.

Global Shipping: Kynnis is proud to offer worldwide shipping directly from Seoul. However, please note that we cannot ship to P.O. Boxes, APO, FPO, DPO, military addresses, and certain countries due to shipping restrictions.

Free Shipping: Enjoy complimentary shipping on orders over $100 to the US, Europe, Canada, Australia, and New Zealand. For other international destinations, free shipping applies to orders over $150.

Tracking Your Order: Once your order is on its way, the Kynnis team will send you an email with a tracking number so you can follow your parcel’s journey online.

Customs and Import Fees: Customers are responsible for all customs fees, taxes, tariffs, or duties levied by their respective countries. These charges are not included in the item price or shipping cost and must be borne by the recipient. We strongly recommend checking your country's customs rules, especially for EU countries, before placing your order.

Customs and Refused Packages: Kynnis is not responsible for packages that are refused by customs for any reason, including refusal to pay taxes, banned importing items, or any other customs-related issues. If a refused package returns to Kynnis, we are not obligated to resend it.

Need Help? If you have any questions or need assistance, please don't hesitate to reach out to us at customersupport@kynnis.com. We're here to ensure your Kynnis experience is as smooth and enjoyable as possible.

Thank you once again for supporting Kynnis. Your trust and support mean the world to us, and we can't wait to share the beauty of Korean skincare with you.